This Shipping Policy explains how The Plucky Peacock processes, ships, and delivers online orders of fashion, jewelry, and accessories from our Huntsville, Alabama boutique. It is written to meet clear eCommerce and Google Merchant Center expectations for shipping costs, timelines, and customer support.
Shipping destinations
We currently ship to addresses within the United States only. We do not offer international shipping at this time. If an order is placed with a non-U.S. shipping address, we may cancel the order and notify you at the email on file.
Shipping costs
- Standard shipping: Free on eligible online orders delivered within the United States.
- Taxes: Online checkout is tax free. In-store purchases may be subject to Alabama sales tax.
- Special handling: If an item requires exceptional packaging or carrier services, we will contact you before completing the order.
Order processing time
Most in-stock clothing, jewelry, and accessory orders are packed within 1–2 business days after payment is confirmed. During peak weekends, holidays, or market events, processing may take up to 3 business days.
Orders placed after afternoon cutoff may begin processing the next business day. Boutique open days are Thursday through Sunday; Monday–Wednesday are closed for walk-in retail but packing may still occur depending on staff schedule.
Shipping methods and delivery estimates
We ship via major U.S. carriers using standard ground/economy service unless otherwise noted at checkout.
| Stage | Typical timing |
|---|---|
| Order received | Confirmed immediately by email when checkout completes |
| Processing & packing | 1–2 business days (up to 3 during peak periods) |
| In transit (standard) | About 3–7 business days after shipment, depending on destination |
| Tracking notification | Sent when the carrier first scans the package |
Delivery estimates are not guarantees. Weather, carrier volume, remote locations, and incorrect addresses can extend transit time.
Order tracking
When your package ships, you will receive a tracking number by email (when provided by the carrier). Use that number on the carrier’s website for the latest scan history. If tracking has not updated for several business days after the first scan, contact us with your order number.
Boutique pickup
Local customers may order online and arrange pickup at our shop:
- Address: 546 Jeff Rd NW, Huntsville, AL 35806
- Hours: Thursday–Saturday 10:00 AM–5:00 PM; Sunday 1:00 PM–4:00 PM
- How to arrange: After ordering, email info@thepluckypeacock.com or call +1 (256) 469-3847 to confirm a pickup window.
Please bring a matching order confirmation or photo ID when collecting your package.
Address accuracy
You are responsible for providing a complete and accurate shipping address. If a package is returned to us because of an incorrect address, undeliverable location, or refused delivery, we will contact you to arrange reshipment (carrier fees may apply) or a refund of eligible merchandise.
Damaged, lost, or missing packages
- Damaged on arrival: Email photos of the item, packaging, and your order number to info@thepluckypeacock.com within 7 days of delivery.
- Lost in transit: If tracking stalls or the carrier marks the package lost, contact us. We will open a carrier inquiry and replace or refund eligible orders after review.
- Missing items: Check packing materials carefully, then contact us with your order number so we can investigate.
Cancellations before shipment
If you need to cancel an order before it ships, email info@thepluckypeacock.com as soon as possible with your order number. If the order has not been packed, we will cancel and refund the original payment method. Once the package is with the carrier, please use our Return & Refund Policy instead.
Contact for shipping help
Email info@thepluckypeacock.com · Phone +1 (256) 469-3847 · Visit 546 Jeff Rd NW, Huntsville, AL 35806. For return eligibility after delivery, see our Return & Refund Policy.