This Return & Refund Policy explains how customers of The Plucky Peacock can request returns, exchanges, refunds, and cancellations. We want your pieces to fit your life—and we handle issues fairly and promptly.
30-day return window
Unworn, unwashed, undamaged items with original tags attached may be returned within 30 days of delivery (or 30 days from pickup date for local orders) for a refund to the original payment method.
- Items must be in resalable condition.
- Include order number and reason for return when you contact us.
- Return shipping instructions are provided after your request is approved.
Refund eligibility
Eligible returns are refunded to the original payment method after we inspect the item. Merchandise refunds do not automatically include return shipping costs unless the return is due to our error (wrong item, defective item, or shipping damage we confirm).
What is eligible
- Clothing, bags, and most accessories that are unused with tags
- Items that arrived defective or incorrect (report within 7 days of delivery when possible)
What is not eligible
- Earrings — final sale for hygiene reasons
- Items marked final sale or clearance
- Items showing wear, odor, perfume, makeup, alterations, or missing tags
- Gift cards (if offered) and digital services
Exchange process
Need a different size or color? Email info@thepluckypeacock.com with your order number and the exchange you want. If the replacement is in stock, we will provide instructions. Price differences may apply. If the preferred item is unavailable, we can process a return refund instead.
How to start a return
- Email info@thepluckypeacock.com or call +1 (256) 469-3847 within 30 days of delivery.
- Include your order number, item name(s), and reason for return.
- Wait for return authorization and shipping instructions.
- Pack the item securely with tags attached and ship using the method we provide.
Returns sent without authorization may be delayed or refused.
Refund timing
- We inspect returns within 3–5 business days of receipt.
- Approved refunds are submitted to the original payment method within a few business days after inspection.
- Your bank or card issuer may take additional time to post the credit.
Cancellations
Before shipment: Contact us immediately. If the order has not shipped, we will cancel and refund in full when possible.
After shipment: Refuse delivery only if the carrier allows; otherwise complete delivery and start a return under this policy. We cannot cancel packages already in transit with the carrier.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery with photos and your order number.
- We will arrange a replacement or full refund of the affected item, including return shipping when the issue is our error.
Store credit
When preferred, we may offer store credit for eligible returns. Store credit value equals the merchandise amount approved for return.
Customer support
Email info@thepluckypeacock.com · Phone +1 (256) 469-3847 · 546 Jeff Rd NW, Huntsville, AL 35806. Related: Shipping Policy · Contact · FAQ.